Return and exchange policy

Products to be returned / exchanged within 7 days of the delivery and we accept only the unused products for return or exchange, also the products should be in the same condition as of during the packing. 

Size exchange:

In case the selected size does not fits as per the expectation and you need a size smaller or bigger just contact us immediately for us to assist you.

We do not have a reverse pick up facility yet so you will need to courier the product back to us within 7 days of receiving the product along with original bill receipt.

  •  What products cannot be exchanged/returned?

    Phone cases are made to order and cannot be returned/ exchanged. In case of any manufacturing defect kindly mail us at refund@t1trendze.com

  • How can I send the product back?

    You can send it via any courier service or registered post.
  • What is the address to return items?

        Please mail us at refund@t1trendze.com along with the order number and send the products to address: T1trendze Technologies, Post Box #3, Wagholi P.O, Wagholi, Pune, Maharashtra IN 412207.

  • Will T1trendze arrange for pick up from my address?

       No, we do not have a pickup facility at the moment.

  • How much do you reimburse for the courier charges occurred?

        Please choose a cost-effective courier service. Preferably Postal service is the cost effective to return back the product. We reimburse a maximum of Rs. 100/- in the form of coupon for couriering the product back to us which can be used for the next purchase.

  • By when can I expect the new size to be delivered?

         Only after receiving returned product, we will ship the new product approval. We need a minimum of 7 days to ship the new size back to you.

Note: Only one exchange request per order is applicable.

Cancellation:

The cancellation request is accepted if communicated within 2 hours of placing the order. You can mail us at refund@t1trendze.com along with the order number requesting for cancellation. Once the cancellation is approved the amount will be refunded via bank transfer within 2-3 working days. 

Refund:

Refund is only made in the form of store credit/coupon. We refund the entire amount (excluding shipping or cash on delivery charges) in the form of the coupon which can be used for the next purchase. You will need to courier the product back to us as mentioned above. Refunds shall be communicated within 5 days from the date of receipt of product to refund@t1trendze.com

Wrong/damaged product:

In case you receive incorrect or damaged product mail us at refund@t1trendze.com and we will take care of the rest immediately.